Please read these terms carefully before using Biz365.ai services
By creating an account, accessing, or using the Biz365.ai platform (Service), you (Customer, you, or your) agree to these Terms and all incorporated policies. If you accept on behalf of a business, you confirm you have authority to bind that entity.
Biz365.ai provides software-as-a-service for local businesses, including QR/NFC engagement, review collection and management, SMS and email automation, loyalty programs, multi-location tools, role-based access, analytics, and AI-assisted content. Features and limits are per your subscription plan.
Non-exclusive, non-transferable, revocable license to use the Service during your subscription term for internal business purposes only.
You may not:
You are responsible for account credentials, security, and all actions by authorized users, staff, and contractors. You must maintain accurate contact information, billing details, and comply with all legal notice requirements. Unauthorized account access must be reported immediately.
You retain ownership of all Customer Data. You grant Biz365.ai a limited license to process Customer Data solely to provide the Service, ensure security, provide support, make improvements, and comply with legal obligations.
Our processing is governed by the Privacy Policy and Data Processing Agreement (DPA). We honor consumer privacy rights including:
We maintain SOC 2 Type II compliance with technical and organizational safeguards including:
Data is primarily stored in U.S.-based SOC 2 Type II certified data centers. International transfers are governed by Standard Contractual Clauses (SCCs) and appropriate safeguards.
We retain Customer Data during subscription and 90 days post-termination for recovery. Upon request or after 90 days, data is securely deleted per industry standards (NIST 800-88). Backups may persist up to 120 days.
AI-generated content may contain errors, biases, or inaccuracies. You are responsible for:
Commercial emails must include:
Marketing texts require:
You are solely responsible for obtaining proper consent, maintaining accurate suppression lists, and complying with all applicable telecommunications and marketing laws. Violations may result in immediate account suspension.
Review campaigns must comply with platform policies (Google, Yelp, Facebook). Incentives must be disclosed and comply with FTC guidelines. Loyalty programs subject to state-specific unclaimed property laws.
QR codes and NFC tags must remain functional and direct to appropriate content. Links must be accessible and comply with accessibility standards where applicable.
Prohibited activities include:
We use subprocessors for service delivery including cloud hosting, email/SMS providers, and payment processors. Current subprocessor list available upon request.
Subscription fees billed in advance. Automatic renewal unless cancelled. Usage-based fees for SMS/email credits. You are responsible for applicable taxes. Price changes with 30-day notice.
Either party may terminate with notice per subscription terms. We may suspend service for non-payment or Terms violations. Upon termination, 90-day data export window provided before secure deletion.
We target 99.9% uptime excluding scheduled maintenance. Planned maintenance with advance notice. Service credits for extended outages per SLA terms.
We retain all rights to the Service, platform, and underlying technology. You retain rights to Customer Data and content you create. Limited license granted for service delivery only.
Service provided AS IS with no warranties beyond those expressly stated. We do not guarantee uninterrupted or error-free operation. You warrant authority to use Customer Data and compliance with applicable laws.
You agree to indemnify Biz365.ai against claims arising from your use of the Service, Customer Data, or violation of these Terms or applicable laws.
Total liability limited to fees paid in prior 12 months. No liability for indirect, consequential, or punitive damages. Exceptions for gross negligence, willful misconduct, and indemnification obligations.
Disputes resolved through binding arbitration in Pennsylvania under AAA Commercial Rules. Class action waiver applies. 30-day informal resolution period required before arbitration.
Neither party liable for delays or failures due to circumstances beyond reasonable control including natural disasters, acts of war, terrorism, pandemics, or government actions.
These Terms governed by Pennsylvania law. Entire agreement between parties. Modifications require written consent. Severability and waiver provisions apply. Assignment restrictions apply.
5001 Pendleton Way
Cranberry Twp, PA 16066
For Privacy Policy, visit: Privacy Policy